FAQ's

Custom tables & furniture.

No we don't. We never found it necessary or desirable to have one in Michigan. Our gorgeous tables experience strong online sales nationwide and are adorning homes throughout America.

Sorry we don't. To free up space in the shop for our next order, once we complete a dining table set it immediately gets wrapped and boxed then picked up or shipped out.

We are currently working on them. Stay tuned for more information! 

Since all our furniture is handcrafted to order, please allow 12-14 weeks for production, and an additional week or two for delivery. Email us and we will give you a more accurate estimate.

Yes. All our dining tables will come disassembled. Not to worry, we've provided the hardware and simple instructions for you to easily put it back together in minutes! This makes it easier for you to pickup and carry it into your home and for our drivers if you decide to have it delivered. A wrench is all you will need.

We offer a 3-Year Limited Time Warranty. Because our furniture is made-to-order, we do not accept returns.

Our Limited Warranty applies to furniture purchased from House of Timber online and covers any defects in material or workmanship under normal use during the Warranty Period.

During the Warranty Period, House of Timber will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance. House of Timber will either repair furniture at no charge, using new or refurbished replacement parts. The Warranty Period for furniture purchased from House of Timber is 3 years from the date of purchase.

This Limited Warranty does not cover any problem that is caused by: conditions, malfunctions or damage not resulting from defects in material or workmanship. To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

Delivery & pickup.

Absolutely! If you're in Michigan you can save on shipping and get it sooner! Most of our local customers prefer to pickup their furniture at no cost. Just come on over to our place in Hartland, Michigan with your truck, blankets, straps, and some muscle (real wood furniture is heavy) and we’ll get you taken care of.

We support private shippers for all our deliveries. This means that they are independent drivers who will need assistance unloading the larger pieces (table and bench tops) into your home once it arrives; however, he will not set it up. This saves on cost and time for you and us!

The driver will call prior to delivery and let you know when your delivery time and day will be based on his schedule, so please be flexible. Once the item is in the drivers hands, it is his responsibility. If something is wrong when the shipment arrives, please notify the driver to schedule a return or discussion with us.

In Michigan
$200 flat rate. Please allow up to 2 weeks for delivery.

Throughout the U.S.
$400 flat rate. Please allow up to 2 weeks for delivery.

*Unfortunately at this time the cost for shipping to California, Oregon, and Washington is $1,000.

All our dining tables will arrive disassembled. Not to worry, we've provided the hardware and simple instructions for you to easily put it back together in minutes!

If you have any other questions please contact us.