FAQ's

Custom tables & furniture.

No we don't. We never found it necessary or desirable to have one in Michigan. Our gorgeous tables experience strong online sales nationwide and are adorning homes throughout America.

Sorry we don't. To free up space in the shop for our next order, once we complete a dining table set it immediately gets wrapped and boxed then picked up or shipped out.

We are currently working on them. Stay tuned for more information! 

Since all our furniture is handcrafted to order, please allow 12-14 weeks for production, and an additional week or two for delivery. Email us and we will give you a more accurate estimate.

Yes. All our dining tables will come disassembled. Not to worry, we've provided the hardware and simple instructions for you to easily put it back together in minutes! This makes it easier for you to pickup and carry it into your home and for our drivers if you decide to have it delivered. A wrench is all you will need.

We offer a 3-Year Limited Time Warranty. Because our furniture is made-to-order, we do not accept returns.

Our Limited Warranty applies to furniture purchased from House of Timber online and covers any defects in material or workmanship under normal use during the Warranty Period.

During the Warranty Period, House of Timber will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance. House of Timber will either repair furniture at no charge, using new or refurbished replacement parts. The Warranty Period for furniture purchased from House of Timber is 3 years from the date of purchase.

This Limited Warranty does not cover any problem that is caused by: conditions, malfunctions or damage not resulting from defects in material or workmanship. To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

Delivery & pickup.

Absolutely! If you're in Michigan you can save on shipping and get it sooner! Most of our local customers prefer to pickup their furniture at no cost. Just come on over to our place in Hartland, Michigan with your truck, blankets, straps, and some muscle (real wood furniture is heavy) and we’ll get you taken care of.

We exclusively rely on private shippers for our delivery services. The majority of these shippers are independent drivers who may require help unloading substantial items, such as tabletops and bench tops, into your home upon arrival. It's important to note that they won't be responsible for setting up the delivered items.

The driver will reach out to you in advance, providing details about the scheduled delivery time and day based on their availability. Therefore, we kindly ask for your flexibility in accommodating their schedule. Once the item is in the hands of the driver, it becomes their responsibility. Should any issues arise upon delivery, please inform the driver promptly to arrange for a return or further discussion with us.

In Michigan
$300 flat rate. Please allow up to 2 weeks for delivery.

Throughout the U.S.
$600 flat rate. Please allow up to 2 weeks for delivery.

*Currently, the cost for shipping to California, Oregon, and Washington is $800.

All our dining tables will arrive disassembled. Not to worry, we've provided the hardware and simple instructions for you to easily put it back together in minutes!

If you have any other questions please contact us.